Blog entries

XO Laptops for Haiti

R. Mark Moore — Wed, 03 Feb 2010 06:44:22 +0100

Nicolas Negroponte sent out a recent e-mail plea to former Give 1 Get 1 (G1G1) program participants. I am a proud participant.

At the end of 2007 I, like many others participated in the Give One Get One program of One Laptop per Child (OLPC). 75,000 laptops went to Rwanda, Ethiopia, Mongolia, Cambodia, Oceania, the West Bank, and Haiti. An additional 75,000 laptops came into the USA as part of the "get" side of the equation.

In light of the recent disaster in Haiti, Read more

Lessons in Customer Service and Social Media

R. Mark Moore — Wed, 03 Feb 2010 01:39:04 +0100

Recently, one of our employees endured a poor customer service experience. So what to do? Like many, they turned to social media to vent their frustrations in attempt to elicit a response from the company. We also recognize that every story has three sides: both parties and the truth which lies somewhere in-between. As a result, we will only focus on the response from the company in question and the lessons learned as they relate to customer service and social Read more

A Week of Learning

R. Mark Moore — Tue, 17 Nov 2009 08:15:52 +0100

There are many opportunities this week for some great learning opportunities. Best of all, they are all FREE! I'll be splitting my available time between two major initiatives this week: Social Media Tools Week and LearnTrends 2009.

How to participate in either conference

These aren't your typical conferences. They are conducted using a web conferencing tool. Not that a web conferencing tool is earthshaking new. The meat of the conference happens in the soRead more

Hey there friend... Wave?

R. Mark Moore — Fri, 13 Nov 2009 07:00:00 +0100

It's been a busy few weeks with some looming project deadlines, so I received a nice pick me up on Tuesday when Google informed me that I was receiving my Google Wave invitation. Now two days later, a whole bunch of my Wave friends and I are wondering what next?

My Irish friends are keen on discussing the upcoming Ireland-France play off match. Well, that and posting where they are all going for a pint via the map and voting gadgets while my day is just getting started.

Lessons from New Media Atlanta

R. Mark Moore — Thu, 01 Oct 2009 06:00:00 +0100

Friday September 25, 2009 will mark an inflection point for social media events in Atlanta. The question is, in what direction are we trending. Atlanta has several Social Media events already. They range from small meetups to multi-day unconferences such as SoCon. New Media Atlanta is the new kid on the block andRead more

A Great Social Media Game/Activity to Try

R. Mark Moore — Wed, 23 Sep 2009 06:00:00 +0100

My friend, Steve Gasser, has developed a great little 20 - 30 minute game/activity for Social Media presentations/workshops. While his is targeted at the non-profit sector, the materials can easily be adapted to almost any other industry.

Games are a great way to introduce and reinforce learning because they help Read more

New eBook from Elliott Masie [FREE]

R. Mark Moore — Fri, 26 Jun 2009 06:00:00 +0100

A quick blog post for those in the learning world. Elliott Masie has a new ebook available for free. It's a very quick read full of insightful tips and thoughts to consider. I especially like the quick article on Talent Management by Comcast's CLO Martha Soehren. Visit the Masie Center website and download the book here. Kudos to Bill Byron Concevitch for editing.

And thanks again Elliott for all you give to the community!

I Want to be KISSed

R. Mark Moore — Fri, 12 Jun 2009 06:00:00 +0100

Ok, I'll admit it... I'm a closet KISS fan. Yes, the rock band KISS. Being a closet KISS fan, I hadn't looked for them online outside TicketMaster searches. I also have to admit that I was curious a few months ago when I received an e-mail from Eventful.com about a "fan routed" KISS tour. Being a social media advocate/aficionado I had to see what this was all about.

The World Spins Faster Starting Today

R. Mark Moore — Mon, 18 May 2009 06:00:00 +0100

It seems that the social media world has been on fire lately. To many it seems like overnight. It really hasn't been overnight, it's been creeping into the mainstream and now is poised to reach (if it hasn't already) mass adoption. After today (May 18, 2009) the social media world will move exponentially faster and connect to more than it ever has before. Today Facebook will support OpenID, and that is a great move forward. See Facebook's announcement.

So whaRead more

Persuading With Pictures

R. Mark Moore — Wed, 08 Apr 2009 06:00:00 +0100

About a year ago, I found this odd, square shaped book on sale titled “The Back of the Napkin” by Dan Roam. I devoured this book. I mean I devoured it. For those that know me, they know “devoured” in this case means that Mark read the book in one day, most likely in one sitting. That’s true – except I read it twice in the same day. If you’ve visited my LinkedIn profile, you also know that I recommend this book.

I’m going to say this Read more